Damn insaniti, that is unbelievable! I'm glad you got straight onto the manufacturer, that is the best thing you could do. Just on a side note, do you have any insurance that can cover the damage? Not that you may need it, but your insurance company may require a copy of the letter you sent to the manufacturer so they have something work on.
Good luck with it, and let us know how you get on.
Good luck with it, and let us know how you get on.